Refunds

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Refunds

1 Consumer’s legal right to return unwanted goods: This is separate and in addition to codelso’s satisfaction guarantee set out at section 2 below.

1.1 Notwithstanding any other provisions of these Conditions of Sale, the Customer has the right to change their mind and to cancel an order within 30 calendar days without giving any reason ( in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). The cancellation period will expire after 30 days from the day on which the Customer acquires physical possession of the Goods.

1.2 To exercise this right to cancel the Customer must inform codelso of its decision to cancel the order by a clear statement (e.g. a letter sent by post, fax or e-mail). The Customer may use the model cancellation form included at Annex 1 below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for the Customer to send its communication concerning its exercise of the right to cancel before the cancellation period has expired.

1.3 Reasonable care should be taken by the Customer whilst the goods remain in their possession and goods must be adequately packaged when being returned back to codelso.

1.4 If the Customer cancels this Contract in accordance with this section 1, codelso will reimburse to the Customer all payments received from the Customer, including the costs of delivery (except for the supplementary costs arising if the Customer chose a type of delivery other than the least expensive type of standard delivery offered by codelso).  codelso may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by the Customer. The Customer is only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods the Customer has received.

1.5 codelso will make the reimbursement without undue delay, and not later than:

  • (a) 14 days after the day codelso receives back from the Customer any Goods supplied; or
  • (b) (if earlier) 14 days after the day the Customer provides evidence that it has returned the Goods; or
  • (c) if there were no Goods supplied, 14 days after the day on which codelso is informed about the Customer’s decision to cancel this Contract.

1.6 codelso will make the reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise, and in any event, the Customer will not incur any fees as a result of the reimbursement.

1.7 The Customer shall send back the Goods to codelso without undue delay. codelso will complete Refunds or Exchanges on receipt of the returned goods.

2 Satisfaction guarantee – codelso offers 30-day return policy.  To return a product under this policy the Customer should:

  • Return the product to one of codelso stores within 30 days or
  • Follow the returns instructions on the delivery paperwork or
  • Email codelso at ambrose@codelso.com or
  • Write to codelso at the address in Condition 1.1.

A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned, no markings should be made on the product or product packaging. All goods must be their original “as new” condition, are unused and in a resalable condition, including all packaging and accessories and a valid proof of purchase

codelso will not accept the return under the 30-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. Software is excluded from the codelso Satisfaction Guarantee. codelso will deem such registration by the Customer as acceptance of the Goods. codelso must receive all returns within 30 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to codelso proof of despatch to codelso. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed.

3 Unwanted goods will not be accepted back after the 30 day Satisfaction Guarantee has elapsed. Where authorised returns of unwanted Goods are received by codelso after the expiry of the 30-day Satisfaction Guarantee period but within a reasonable period of time codelso reserves the right to levy a handling charge of 20% of the invoice value, with a minimum charge of £10 will be levied on goods ‘not wanted’ or ‘incorrectly ordered’ or due to duplication resulting from a confirmation order not being endorsed to that effect. The Customer must bear all the costs of returning any unwanted Goods to codelso and provide proof of postage. codelso reserve the right to recover reasonable direct costs where collection of goods from a Customer has been requested. codelso reserves the right not to accept the return of unwanted, non-defective goods after the 30 day period at its absolute discretion.

4 Faulty goods – Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by codelso either by repair or replacement. Where we are unable to offer a repair or replacement we will issue a refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery. codelso do not cover faults to goods caused by accident, neglect, misuse or normal wear and tear and we reserve the right to inspect the product and verify the fault. This includes an assessment for faulty drones. If we verify a manufacturers fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund). If the fault is not a manufacturer’s fault we offer a chargeable repair service.

5 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of codelso.

6 codelso Reserve the right to inspect at the National Distribution Centre in Manvers, any Goods returned prior to issuing a repair or replacement for those Goods.

7 Warranty seals applied to any Goods supplied by codelso must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

8 The warranty period as stated in 5 is from the date of purchase if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by codelso in writing.

9 Conditions 1 to 7 inclusive do not affect a Consumer’s legal rights in connection with the purchase of the Goods. Further information about your consumer rights can be obtained from your local Trading Standards office or Citizens Advice Bureau.

Please note that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning

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